FAQ - Frequently Asked Questions

Click on a Question below to Reveal the Answer


Open All  |  Close All

LICENSING AND COPYRIGHT

What kinds of applications can I use your music, sound effects & production elements in?
Your purchase of the Sounds includes synchronization rights only. The Sounds can be synchronized in a wide variety of audio and audio visual productions. Examples include radio and television broadcasts, commercials and jingles, motion picture and video scores and soundtracks, corporate & training presentations, Web sites, Social Media, computer games, software applications and multimedia. For more information, please see our End User License Agreement.
Is there a license agreement for AudioHero.com?
Yes. Our license agreement is available as a pdf for you to download: AudioHero End User License Agreement pdf. Your purchase and/or download of the Sounds confirms that you agreed to all of the End User License Agreement terms.
Do you have legal & copyright notices here at AudioHero.com?
Yes. Please see the Audiohero.com End User License Agreement for information about how you may use our content. Our Privacy Policy outlines how we use your personal information when you use this Web site, and the measures we use to ensure that your transactions with us are secure.
Do I have to pay more if I use your music in a TV or radio program?
The simple answer is “No”. Our pricing and subscription rates take into account all uses of the Sounds – including TV, Radio and Film. However, if your production is broadcast or publicly performed (on radio, TV, in a film or on stage) and includes our music, we ask that you send a Cue Sheet to your local performing rights society. This handy Wikipedia link includes the worldwide performing rights organizations: https://en.wikipedia.org/wiki/Performance_rights_organisation
Do I have to pay performing rights fees if I use your music?
This depends on where you live. In most cases, the producer of a production is not required to pay performing rights fees. The theater, radio station and TV station that broadcasts or hosts the public performance of the production must have a license with their local performance rights association and must pay licensing fees. This may vary by country and is a matter to take up with your local performing rights society if you regularly use music in your productions.
Can I make changes to your music, like adding lyrics, vocals or other instruments?
No. Remember that you are purchasing a synchronization license for use of our music, not the copyright to the music itself. AudioHero.com retains all copyright in its music. For more information, please see the AudioHero.com End User License Agreement.
When I buy a piece of music, a sound effect or a production element, do I have the right to use it as many times as I like, and for as long as I like?
Yes. As long as you synchronize the Sounds within your production, there are no limits to the number of times you may use our music, the number of productions that you create, the number of copies of the production that you make, or where in the world you distribute with an active subscription.
Can I use your music, sound effects or production elements in a production I make for a client? Is my client covered under your license agreement?
Yes. If you make a production for a client, the rights and limitations to AudioHero's synchronized audio content (as outlined in our End User License Agreement) are in effect for the life of the production, and they pass automatically to the end user of the production (your client).
Do the music, sound effects or production elements that I buy from you belong to me?
No. When you make a purchase at AudioHero.com, you are purchasing a synchronization license for use of our music, not the copyright to the music itself. AudioHero.com retains all copyright in its music, sound effects and production elements.
YouTube has flagged my video with your music. What do I do?
Please contact us at support@audiohero.com with your name and channel user link. Then we will have the claim released right away.
What happens to my videos or productions after I cancel my subscription?
The videos or productions that are created while having an active subscription are licensed in perpetuity even if you eventually cancel your subscription. The content you download from Audio Hero is not licensed for any type of use with an inactive subscription.
What is YouTube Content ID?
Content creators use the YouTube Content ID system to easily identify and manage their copyrighted content on YouTube. All videos uploaded to YouTube are compared against audio and video files registered with Content ID by content owners, looking for any matches.
Why are my videos getting copyright claims?
YouTube may not be aware that you are licensed to use the audio track, therefore they put a copyright claim against your video until either the copyright holder whitelists your video or you can prove that you are licensed to use the track.
How do I get the copyright claim dropped?
To get the claim against your video dropped, please submit a dispute providing the license information to prove you are allowed to use the track and then contact us at support@audiohero.com including the link to your video.
How do I submit a dispute to YouTube?
To submit a dispute:
  1. Sign in to your YouTube account
  2. In the top right, click on your account icon -> Select ‘Creator Studio’
  3. On the left, click ‘Video Manager’ -> Select ‘Copyright Notices’
  4. Select the video where you wish to dispute the claim
  5. You have a choice – Either ‘Acknowledge’ or ‘Dispute’ the claim
  6. Click on the ‘Dispute’ button
  7. Specify that you have a license or written permission from the copyright owner to use the music and click on the ‘Continue’ button
  8. Acknowledge that you do have the proper license and want to dispute the claim and click the ‘Continue’ button
  9. Under ‘Reason for Dispute’, enter in the track name/title and that you have the proper licensing through Audio Hero (www.audiohero.com)
  10. Type your full name to serve as your electronic signature and submit the dispute


PURCHASES AND DOWNLOADS

How do I set up an account at your Web site?
Select the “Sign up” tab at the top of the screen. You will be taken to our download site where you can choose to purchase individual tracks or join one of our incredible subscription programs.
How do I change my password?
Log into your account and press on your name that is located on the top right of the screen. Scroll down to the second last tab on the left side of the screen that is “Manage Account”. Press on the tab and there you will see an option to change your password.
I lost my password. What do I do?
If you have lost your password, you will need to select the “Forgot Password” option on the log in page. There you will need to provide us with your email and we will send you a temporary password to log in to your account. Also you can contact customer service at support@audiohero.com for assistance.
I created an account at your site, but I did not get a confirmation email.
Make sure the email did not sneak into your spam or junk box by accident. If not, please contact customer service at support@audiohero.com for assistance.
My email address has changed. Can I keep the same AudioHero.com account with all of my previous order history intact and have it associated with my new email address?
Yes. Log into your account and press on your name that is located on the top right of the screen. Scroll down to the second last tab on the left side of the screen that is “Manage Account”. Press on the tab and there you will see an option to change your email address. You may be asked to enter Secure Mode when you do this. It is just another safeguard in place for the security of your information.
How do I find the perfect audio track on your site?
We invite you to explore our search engines to locate just the right sound effects for your productions. Direct links to these 2 search engines can be found in the navigation bar at the top of each page.
Do you provide music in broadcast lengths, underscores or different versions?
Yes. Many of our compositions are offered in several different versions or lengths: a full length version, an underscore or rhythm track version (for more subtle use under voiceovers), and a variety of different broadcast lengths (60 seconds, 30 seconds and 5 to 15 second stingers). The broadcast versions are produced to eliminate the need for the user to create his own edits for specific kinds of production applications (like commercial spots).
Is it possible to "save" a list of tracks that I might wish to use later?
Yes. Once you have an account, you can make use of the PlayList feature. When you are logged in, look at the left side of the screen. Select the Make New Playlist tab and you can create multiple playlists for any number of your productions.
What audio file formats do you offer?
All of our audio files (music tracks, sound effects and production elements) can be purchased as 16 bit / 44.1 kHz Broadcast wav files, or as 320 kbit mp3 files. Your purchase of a track allows you to download either or both formats, as many times as you wish.
Is your site Macintosh, PC & Linux compatible?
Yes. All three of these operating system platforms can access the AudioHero.com Web site and its content without difficulty.
How much do you charge for your Subscriptions?
Check out our Pricing

No Contract!  No Commitment!  Cancel Anytime!
Will I get a printed invoice when I start my subscription?
You can print an invoice at any time. Log in to your account, click on your username in the right top of the screen and a menu will appear. Select the Dashboard option of your account and click in to the History tab. You will be able to select the transaction/invoice to print from there.
How often is new content added to your Web site?
New content is added to AudioHero.com throughout the year.
I can't find the music I downloaded on my computer. Can you help?
When you started the download process, a dialog box popped open on your computer screen. If you did not change the settings, the music files should now be on your computer desktop. If they are not there, your computer may be set up to store all downloaded files in a Received Files folder or it may recognize the audio files as music and place them in a My Music folder. If you still can't find the files in any of these locations, don't worry. All music that you purchase from AudioHero.com is available for you to download again as many times as you need to as long as you have an active account. You can change the location you want to save the downloads to in the dialog box when it appears or you can change your browser preferences.
My hard drive crashed. Can I download the music again?
Yes. All music that you downloaded from AudioHero.com is available for you to download again as many times as you need to provided that you have an active account.
How do I cancel my account?
Log in to your account and click on your username in the top right corner of the screen. A menu will appear. Select dashboard from the list. There will be an option to close your account.
I was billed, but did not want to continue my service? Can I get a refund?
There are no refunds available. If you have any issues please contact us at support@audiohero.com
Why was I automatically billed or rebilled?
AudioHero is a subscription service that is based on monthly renewals or annual renewals depending on the subscription plan you chose when you signed up. Billing happens automatically at your renewal date unless you cancel your account.
Do you have the ISRC numbers for your music?
No, our content is not registered with the ISRC.
Do both music and sound effect tracks count as only one credit each when using a subscription?
Yes, both music tracks and sound effect tracks are only one credit each with a subscription.


DEFINITIONS

What is Stock Music?
Stock Music, also commonly known as Production Music, is a less expensive alternative to the use of popular or well known music in a production, since it is not necessary to obtain specific permission or pay additional clearance fees for the use of a song that has instant recognition.
What are the advantages and features of Stock Music?
Stock Music is written and recorded specifically for use in audio and audio visual productions. It is affordable, readily available and covers a broad spectrum of musical styles and genres.
What is Royalty Free Music and how is it licensed?
Royalty free music – also called Buyout Music – is a specific kind of Stock Music that allows the user to pay one upfront fee to purchase unlimited lifetime synchronization rights to the music, but which does not include exclusive use of the music or the ownership/copyright of the music.
What are Musical Elements?
Musical Elements are short musical melodies, chord sequences or solo instrument clips that are often used to introduce or close a presentation, provide transition sequences or provide a backdrop for a voiceover.
What are Production Elements and Sound Effects?
A Production Element is an audio clip that is used to sweeten or enhance a recorded production, usually for radio broadcast intros, promos, transitions and attention getters. A Sound Effect is a single isolated recording of an identifiable object (like an airplane or a person coughing) that can range in length from a heartbeat to several minutes.
What are Synchronization and Synchronization Rights?
Synchronization is the term that describes the way in which Sounds are used in productions. A sound can be synchronized within a visual presentation (the sound of a dramatic film score timed to be heard as movie credits roll), or with other audio material such as a voiceover - as in the case of a radio commercial. Sounds can be synchronized for use in many media: television, radio, film, multimedia and audio-visual presentations, Web sites, computer games and music. Synchronization Rights for AudioHero.com Sounds are licensed to you in accordance with our End User License Agreement which you can view online or download as a pdf.
What does the term Public Domain mean?
From the time a piece of music is created, it is protected by copyright. Once a piece of music has existed beyond the copyright protection period, that piece of music is considered to be in the Public Domain. The international laws governing copyright are the Berne Convention and the Universal Copyright Convention. Under the Berne Convention, copyright extends for the life of the composer plus a minimum of 50 years following his or her death. Most of the world's industrial countries have signed the Berne Convention and comply with it - although all countries have their own copyright laws which may extend the copyright period for an additional number of years. In fact, many countries have extended this copyright term to a period of 75 years following the death of the composer. If you are intending to use a piece of music that is in the Public Domain, make sure that you check the Copyright Laws in all countries where the production will be used to make sure that your use conforms to the laws of those countries.